PRIVACY NOTICE
Effective Date: July 30, 2026
Last Updated: July 30, 2026
A. Introduction
Remedios Lawyers Law Corporation, carrying on business as Remedios Lawyers (“Remedios Lawyers,” the “Firm,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information in our custody or under our control.
This Privacy Notice explains how we collect, use, disclose, retain, and protect personal information when you:
- visit our website at www.remedioslawyers.com and any related webpages operated by us (collectively, the “Website”);
- contact or communicate with us;
- inquire about or receive legal services from us;
- attend an event, seminar, or presentation that we organize or participate in;
- subscribe to our newsletters, legal updates, or other communications;
- apply for employment, an articling position, a summer position, or another opportunity with the Firm;
- provide services to the Firm; or
- otherwise interact with us.
We handle personal information in accordance with the Personal Information Protection Act of British Columbia and other applicable privacy laws, including the Personal Information Protection and Electronic Documents Act, where applicable. We also comply with our professional duties as lawyers, including our duties of confidentiality and obligations imposed by the Law Society of British Columbia.
This Privacy Notice does not replace any more specific privacy notice, retainer agreement, consent, authorization, court order, or legal obligation that applies to a particular matter.
B. Who We Are
Remedios Lawyers is a law corporation based in British Columbia that provides legal services to individuals, families, businesses, organizations, institutions, and other clients.
Our principal Vancouver office is located at:
Remedios Lawyers Law Corporation
Suite 560 – 669 Howe Street
Vancouver, British Columbia, Canada
The Firm may provide services from other offices or locations and may work with lawyers, consultants, service providers, and other professionals inside and outside British Columbia where appropriate.
C. Our Privacy Officer
Remedios Lawyers has designated a Privacy Officer who is responsible for overseeing the Firm’s privacy practices and responding to privacy questions, requests, and complaints.
You may contact our Privacy Officer at:
Fernanda Ho, Privacy Officer
Remedios Lawyers Law Corporation
Suite 560 – 669 Howe Street
Vancouver, British Columbia, Canada
Email: fho@remedioslawyers.com
Telephone: 604-235-2000
D. What Is Personal Information?
“Personal information” generally means information about an identifiable individual. It may include factual or subjective information, whether recorded or not.
Depending on the circumstances, personal information may include:
- a person’s name, residential address, personal telephone number, or personal email address;
- identification information;
- financial, banking, credit, tax, or transaction information;
- family, marital, estate, or beneficiary information;
- employment, education, professional, or business information;
- immigration or citizenship information;
- health or disability information;
- information relating to a dispute, investigation, claim, prosecution, regulatory matter, or court proceeding;
- online identifiers, device information, or internet activity; and
- opinions, assessments, communications, or records relating to an identifiable individual.
Certain business contact information and work-product information may not constitute personal information under applicable law. We may nevertheless handle that information in accordance with this Privacy Notice where appropriate.
E. Personal Information We Collect
The personal information we collect depends on how you interact with us and the nature of the legal services or other relationship involved.
Contact and Identification Information
We may collect:
- your name;
- preferred name;
- title, position, or occupation;
- home or business address;
- telephone number;
- email address;
- date of birth;
- citizenship or residency information;
- government-issued identification;
- photographs used for identity verification;
- information about your employer, company, or organization; and
- information about individuals authorized to provide instructions on behalf of an organization.
Client and Legal Matter Information
When you inquire about or receive legal services, we may collect information concerning:
- the nature of your inquiry or legal matter;
- the parties, witnesses, advisors, representatives, and other individuals involved;
- your objectives, instructions, and communications with us;
- contracts, correspondence, records, evidence, and supporting documents;
- court, tribunal, government, regulatory, corporate, real estate, employment, immigration, estate, family, financial, or commercial records;
- information required to conduct a conflict-of-interest check;
- information concerning opposing parties and other persons connected to a matter;
- information obtained through examinations, investigations, negotiations, discovery processes, due diligence, or legal proceedings; and
- any other information reasonably required to assess, manage, or complete the legal services.
Legal matters may require us to collect sensitive personal information. We limit our collection to information that is reasonably necessary for the services we provide or otherwise permitted or required by law.
Client Identification and Verification Information
The Law Society of British Columbia requires lawyers to obtain and record certain information about clients.
Depending on the matter, we may collect:
- your full legal name;
- residential and employment information;
- occupation information;
- government-issued identification;
- information confirming your identity through an approved verification process;
- information concerning directors, shareholders, owners, trustees, beneficiaries, or other controlling persons of an organization;
- information about the individuals providing instructions on behalf of an organization;
- information concerning the source of money involved in a financial transaction; and
- information required to assess and monitor risks connected to a legal matter or financial transaction.
We may use identity-verification platforms, agents, financial institutions, credit-file methods, government registries, or other permitted sources to complete these requirements.
Financial and Billing Information
We may collect:
- billing addresses;
- payment information;
- banking or wire-transfer information;
- trust account information;
- payment history;
- invoice and account information;
- retainer information;
- information relating to the source, receipt, payment, or transfer of money;
- tax information; and
- information relating to outstanding accounts or collections.
We do not use funds deposited into trust except as authorized by the client, required for the legal matter, or permitted by law and applicable professional rules.
Communications
We may collect information that you provide through:
- emails;
- telephone calls;
- text messages;
- video conferences;
- online forms;
- client portals;
- electronic signature platforms;
- letters and courier deliveries;
- social media communications;
- in-person meetings; and
- other methods of communication.
We may retain records of these communications as part of our business or client files.
Website and Technical Information
When you visit the Website, we or our service providers may automatically collect:
- your Internet Protocol address;
- browser type and version;
- operating system;
- device type;
- language settings;
- approximate geographic location derived from an Internet Protocol address;
- referring website;
- pages viewed;
- links selected;
- date and time of access;
- time spent on the Website;
- website navigation and interaction information;
- form submission information;
- cookie identifiers; and
- information relating to website performance, errors, and security events.
Marketing, Event, and Subscription Information
We may collect:
- newsletter and legal-update subscriptions;
- communication preferences;
- areas of legal or business interest;
- records of consent;
- event registrations;
- attendance information;
- dietary, accessibility, or accommodation information;
- survey responses; and
- feedback concerning our services, events, or communications.
Recruitment Information
When you apply for a position with the Firm, we may collect:
- your name and contact information;
- résumé and cover letter;
- education, grades, transcripts, qualifications, and professional credentials;
- employment history;
- writing samples;
- language abilities;
- references;
- interview notes and assessments;
- information concerning your eligibility to work in Canada;
- background-check information, where appropriate and permitted;
- compensation expectations; and
- other information you choose to provide in connection with your application.
Visitor, Supplier, and Business Contact Information
We may collect information about:
- visitors to our offices;
- vendors and service providers;
- consultants;
- referral sources;
- opposing counsel;
- experts;
- witnesses;
- business contacts;
- government representatives;
- community organizations; and
- other individuals with whom the Firm interacts.
This may include contact information, access records, meeting information, correspondence, invoices, contracts, and service-related records.
F. How We Collect Personal Information
We may collect personal information:
- directly from you;
- from a client who provides information about you;
- from your employer, company, organization, representative, family member, or authorized agent;
- from another lawyer, law firm, accountant, financial advisor, consultant, or professional;
- from courts, tribunals, governments, regulatory bodies, law-enforcement bodies, or public authorities;
- from corporate, property, court, professional, credit, sanctions, or other lawful registries and databases;
- from witnesses, investigators, experts, counterparties, or opposing parties;
- from financial institutions and payment processors;
- from recruitment agencies and references;
- from publicly available sources, including websites, directories, social media, professional networks, news publications, and public records;
- through cookies and similar technologies;
- through third-party identity-verification or technology providers; and
- from other sources where you have consented or where collection is permitted or required by law.
When we provide legal services, we may collect personal information about persons who are not our clients without obtaining their consent where doing so is necessary to provide legal services and is permitted by law.
G. How We Use Personal Information
We may use personal information to:
Respond to Inquiries and Establish a Client Relationship
- respond to questions and requests;
- understand the nature of a potential legal matter;
- determine whether we can provide assistance;
- conduct conflict-of-interest checks;
- communicate about our services;
- prepare proposals, engagement terms, or retainer agreements; and
- establish and administer a lawyer-client relationship.
Provide Legal Services
- receive and act on client instructions;
- provide legal advice and representation;
- conduct legal research and analysis;
- prepare, review, negotiate, execute, file, register, and deliver documents;
- communicate with clients, opposing parties, counsel, courts, tribunals, governments, regulators, experts, witnesses, and other parties;
- conduct due diligence, investigations, negotiations, discoveries, hearings, trials, appeals, transactions, and other legal processes;
- manage deadlines and legal obligations;
- administer trust funds and financial transactions;
- refer matters to or work with other lawyers and professionals; and
- complete or close legal matters.
Satisfy Professional and Legal Obligations
- identify and verify clients;
- obtain and record information concerning the source of money;
- monitor professional business relationships where required;
- prevent, detect, or investigate fraud, dishonesty, money laundering, sanctions violations, or other unlawful activity;
- comply with court orders, subpoenas, warrants, regulatory requirements, and professional obligations;
- respond to audits, investigations, inspections, or inquiries;
- maintain records required by law or professional rules; and
- protect solicitor-client privilege, litigation privilege, confidentiality, and the administration of justice.
Manage Our Business
- open, administer, and close client files;
- issue invoices and process payments;
- manage retainers, accounts, and collections;
- maintain accounting and business records;
- operate, administer, and secure our offices;
- manage suppliers and service providers;
- manage professional liability, insurance, risk, quality control, and internal compliance;
- train and supervise lawyers, articled students, paralegals, legal assistants, and other personnel;
- improve our operations, services, systems, and client experience;
- investigate and respond to complaints or disputes;
- establish, exercise, or defend legal claims; and
- plan for business continuity, restructuring, succession, or a transfer of all or part of the Firm’s business.
Operate and Improve the Website
- provide and maintain the Website;
- respond to online inquiries;
- understand Website usage;
- improve Website content, accessibility, navigation, and performance;
- diagnose technical problems;
- prevent fraud, abuse, malware, and unauthorized access;
- maintain network and information security; and
- generate aggregated or de-identified statistics.
Marketing and Communications
- send newsletters, legal updates, invitations, announcements, and information about our services;
- administer communication preferences and consent records;
- organize and manage events;
- understand which communications may be relevant to recipients; and
- respond to feedback and surveys.
We will send commercial electronic messages only where we have consent or another lawful basis to do so. Each marketing email will contain an unsubscribe mechanism as required by applicable law.
Recruitment and Personnel Management
- assess applications;
- communicate with candidates;
- verify qualifications and references;
- conduct interviews;
- make hiring decisions;
- establish, manage, or terminate employment or contractor relationships;
- maintain recruitment records; and
- satisfy legal, regulatory, insurance, and professional requirements.
H. Consent
We generally obtain consent to collect, use, or disclose personal information unless applicable law permits or requires us to proceed without consent.
Consent may be:
- express or implied;
- provided verbally, electronically, or in writing;
- provided through an authorized representative; or
- inferred from your conduct.
For example, when you voluntarily provide information so that we can respond to an inquiry, you consent to our use of that information for that purpose.
You may withdraw consent by giving us reasonable notice, subject to legal, contractual, regulatory, and professional restrictions. A withdrawal of consent may affect our ability to provide services or continue acting in a legal matter. You cannot withdraw consent where withdrawal would frustrate the performance of a legal obligation or where we may continue handling the information without consent under applicable law.
I. Information About Other People
You may provide us with personal information about another person where that information is relevant to a legal matter, transaction, inquiry, application, or other legitimate purpose.
You should only provide another person’s personal information where:
- you are authorized to do so;
- the disclosure is reasonably necessary for the relevant purpose; or
- the disclosure is otherwise permitted by law.
Our collection of information about a person who is not our client does not create a lawyer-client relationship with that person.
J. Confidentiality and Lawyer-Client Relationships
Lawyers and law firms have professional duties to protect client confidentiality and solicitor-client privilege.
However, contacting the Firm, sending us an email, completing an online form, leaving a voicemail, or providing us with information does not by itself create a lawyer-client relationship.
A lawyer-client relationship arises only after the Firm:
- completes its required conflict and intake procedures;
- agrees to act for you; and
- confirms the engagement, normally through a written retainer agreement or other written confirmation.
Do not send confidential, privileged, time-sensitive, or sensitive information until we have confirmed in writing that we represent you.
Information provided before a lawyer-client relationship has been established may not be protected by solicitor-client privilege. We may also be unable to act for you because of a conflict of interest.
K. When We Disclose Personal Information
We do not sell personal information.
We may disclose personal information where reasonably necessary for the purposes described in this Privacy Notice, with your consent, on your instructions, or as otherwise permitted or required by law.
Recipients may include:
- Firm Personnel
- lawyers;
- articled students;
- paralegals;
- legal assistants;
- administrators;
- accountants;
- managers;
- contractors;
- consultants; and
- other personnel who require access for their duties.
Parties Involved in Legal Services
- clients and authorized client representatives;
- opposing parties and opposing counsel;
- co-counsel and referring counsel;
- courts, tribunals, arbitrators, mediators, and adjudicators;
- government departments and regulatory bodies;
- corporate and property registries;
- notaries and commissioners;
- financial institutions and lenders;
- accountants, tax advisors, financial advisors, and auditors;
- experts, investigators, translators, interpreters, process servers, couriers, and other professionals;
- witnesses and prospective witnesses;
- insurers and insurance adjusters;
- transaction parties, agents, brokers, and advisors; and
- any other person involved in a matter where disclosure is authorized or reasonably necessary.
Service Providers
We may disclose information to service providers that support our operations, including providers of:
- information technology;
- cloud storage;
- document management;
- practice management;
- accounting;
- payment processing;
- identity verification;
- electronic signatures;
- videoconferencing;
- email and communication systems;
- website hosting;
- cybersecurity;
- data backup and recovery;
- records storage and destruction;
- marketing and event management;
- recruitment services;
- transcription, translation, printing, courier, and administrative services; and
- professional consulting.
We require service providers to handle personal information only for authorized purposes and to use safeguards appropriate to the nature of the information and services involved.
Legal and Regulatory Disclosures
We may disclose personal information:
- where required or authorized by law;
- in response to a subpoena, warrant, court order, or other lawful demand;
- to the Law Society of British Columbia or another professional regulator;
- to law enforcement or a government authority where permitted or required;
- to comply with tax, accounting, trust, insurance, or regulatory obligations;
- to investigate fraud, unlawful activity, cybersecurity incidents, or threats;
- where necessary to protect the rights, property, health, safety, or security of the Firm, a client, another person, or the public;
- to establish, exercise, or defend legal claims; or
- in connection with an audit, investigation, complaint, or disciplinary proceeding.
Nothing in this Privacy Notice limits solicitor-client privilege, litigation privilege, or any other legal privilege.
Business Transactions and Succession
We may disclose personal information in connection with a proposed or completed merger, reorganization, financing, sale, transfer, succession, or other transaction involving all or part of the Firm’s business or assets, subject to applicable legal and professional requirements.
L. Service Providers and Storage Outside Canada
We may use service providers located in British Columbia, elsewhere in Canada, the United States, or other jurisdictions.
As a result, personal information may be accessed, processed, or stored outside British Columbia or outside Canada. Information located in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, regulators, law-enforcement agencies, or other authorities in accordance with local law.
We take reasonable steps when selecting and managing service providers, including considering the sensitivity of the information, the nature of the service, contractual protections, security safeguards, and our professional obligations.
M. Website Cookies and Similar Technologies
The Website may use cookies, pixels, tags, local storage, scripts, and similar technologies.
A cookie is a small data file placed on your browser or device. Cookies may allow a website to recognize a browser, remember preferences, maintain a session, measure website activity, and support security and performance.
Depending on the Website’s configuration, we may use:
Essential Cookies
These cookies support core Website functions, security, network management, accessibility, and form submissions. Disabling these cookies may prevent parts of the Website from functioning properly.
Preference Cookies
These cookies may remember settings such as language, display, location, or other preferences.
Analytics Cookies
These cookies may help us understand how visitors use the Website, including which pages are visited, how visitors navigate the Website, and whether errors occur.
Marketing and Social Media Technologies
Where used, these technologies may support embedded content, social media functions, campaign measurement, and communications about our services.
Third-party service providers may collect information through these technologies in accordance with their own privacy notices.
You can manage or block cookies through your browser settings and, where available, through our Website’s cookie settings. Blocking cookies may affect Website functionality.
N. Online Forms, Client Portals, and Electronic Communications
Information submitted through an online form, client portal, email, text message, videoconference, or other electronic system may pass through third-party technology providers.
Although we use reasonable safeguards, no electronic communication or internet transmission is completely secure. You should avoid sending highly sensitive information through ordinary email unless appropriate protections are in place.
Where we provide access to a client portal or another secure system, you are responsible for:
- protecting your username, password, and authentication credentials;
- using secure devices and networks;
- preventing unauthorized access to your account; and
- promptly notifying us if you suspect unauthorized access.
O. Third-Party Websites and Social Media
The Website and our communications may contain links to third-party websites, platforms, resources, or social media services.
We do not control the privacy, security, content, or practices of third parties. This Privacy Notice does not apply to information collected directly by a third party. You should review the third party’s privacy notice before providing personal information.
Our social media pages may permit public comments, likes, messages, or other interactions. Information posted publicly may be visible to other users and may be collected or used by the social media platform or others.
P. Direct Marketing and Legal Updates
We may use contact information to send:
- legal updates;
- newsletters;
- event invitations;
- firm announcements;
- information about services;
- community updates; and
- other professional or business communications.
We will send commercial electronic messages in accordance with Canada’s anti-spam laws.
You may unsubscribe at any time by:
- selecting the unsubscribe link in an email;
- adjusting available communication preferences; or
- contacting our Privacy Officer.
Unsubscribing from marketing communications will not prevent us from sending communications that are necessary for an existing client relationship, legal matter, transaction, account, security issue, or legal obligation.
Q. Security Safeguards
We use physical, administrative, organizational, and technical safeguards that are reasonable in the circumstances and appropriate to the sensitivity of the information.
These safeguards may include:
- access controls;
- authentication measures;
- passwords and multifactor authentication;
- encryption where appropriate;
- secure networks and systems;
- malware protection;
- backups and disaster-recovery measures;
- confidentiality obligations;
- personnel training;
- secure office and file-storage procedures;
- vendor assessments and contractual protections;
- records-retention and destruction procedures; and
- incident-detection and response processes.
Access to personal information is limited to persons who reasonably require access for an authorized purpose.
Despite these safeguards, no system, transmission, or storage method can provide absolute security. If you believe that your personal information or communications with the Firm have been compromised, contact us promptly.
R. Privacy Incidents
We maintain procedures to identify, assess, contain, investigate, document, and respond to suspected privacy or security incidents.
Where appropriate, we may:
- take steps to reduce or prevent harm;
- notify affected individuals;
- notify insurers, service providers, professional regulators, privacy regulators, law enforcement, or other authorities;
- recover or secure affected information;
- require password or account changes; and
- improve safeguards to reduce the risk of recurrence.
Any notification will be made where required by law or where we determine that notice is appropriate in the circumstances.
S. Accuracy
We make reasonable efforts to ensure that personal information is accurate and complete where we use it to make a decision that affects an individual or where we disclose it to another organization.
You should inform us promptly when your contact, identification, financial, organizational, or other relevant information changes.
T. Retention and Destruction
We retain personal information only for as long as reasonably required to:
- provide legal services;
- complete the purposes for which the information was collected;
- maintain business and accounting records;
- comply with legal, tax, insurance, regulatory, and professional requirements;
- respond to disputes, complaints, investigations, audits, or claims;
- preserve evidence and legal rights;
- enforce agreements;
- maintain conflict-checking records; and
- support business continuity and risk management.
Retention periods vary depending on:
- the nature and sensitivity of the information;
- the type of legal matter;
- the duration of the client relationship;
- limitation periods;
- the possibility of future claims;
- professional obligations;
- court, regulatory, and statutory requirements; and
- the Firm’s legitimate legal and business requirements.
Some information may be retained permanently or for an extended period where necessary to maintain conflict records, protect legal rights, comply with professional obligations, or preserve records of enduring legal significance.
When personal information is no longer required, we take reasonable steps to securely destroy, delete, anonymize, or de-identify it, subject to applicable legal and professional obligations.
U. Access to Personal Information
Subject to applicable law, you may submit a written request asking us to:
- confirm whether we hold personal information about you;
- provide access to personal information under our control;
- explain how we have used that information; and
- identify persons or organizations to whom we have disclosed it.
Your request must provide sufficient detail for us to identify you and locate the information.
We may require information to verify your identity before responding. We will not provide access to personal information where doing so would disclose another person’s personal information, breach a legal duty, compromise security, or violate an applicable privilege or legal restriction.
We may also refuse or limit access where the information:
- is protected by solicitor-client privilege, litigation privilege, or another legal privilege;
- contains confidential commercial information;
- was collected for an investigation or legal proceeding that remains ongoing;
- relates to a mediation or arbitration;
- is subject to a solicitor’s lien;
- could threaten a person’s safety or health;
- would reveal another person’s personal information; or
- cannot be disclosed under applicable law.
We will respond within the period required by applicable law. Where permitted, we may extend the response period or charge a minimal fee, after providing any required notice or estimate.
V. Correction of Personal Information
You may request that we correct an error or omission in personal information under our control.
Where we are satisfied that a correction should be made, we will correct the information as soon as reasonably possible and take any further steps required by law.
Where we do not make a requested correction, we may annotate the information to record the requested correction.
A disagreement concerning a legal position, opinion, assessment, professional judgment, or litigation record may not constitute a factual error that requires correction.
W. Complaints and Questions
You may contact our Privacy Officer with any question, request, concern, or complaint about:
- this Privacy Notice;
- our collection, use, disclosure, or retention of personal information;
- access to or correction of personal information;
- the security of personal information;
- marketing communications; or
- our compliance with applicable privacy law.
Please provide enough information for us to understand and investigate your concern. We may ask you to verify your identity.
We will review privacy complaints in a fair and timely manner and will communicate the outcome where appropriate.
If we cannot resolve your concern, you may have the right to contact: Office of the Information and Privacy Commissioner for British Columbia or, where federal privacy law applies: Office of the Privacy Commissioner of Canada
X. Minors
The Website is intended for a general audience and is not designed to solicit personal information directly from children.
The Firm may collect personal information about a minor where necessary to provide legal services, respond to an inquiry, comply with a legal obligation, or represent the interests of a client. Where appropriate, we may require consent or authorization from a parent, guardian, litigation guardian, representative, or other person legally authorized to act for the minor.
Y. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect:
- changes to our practices or services;
- changes to the Website or technology we use;
- changes to legal or regulatory requirements; or
- other operational developments.
The revised Privacy Notice will be posted on the Website with an updated effective date or “Last Updated” date.
Where appropriate, we may provide additional notice of material changes.
Your continued use of the Website or interaction with us after an updated Privacy Notice is posted means that the updated notice will apply to information handled after its effective date, subject to applicable consent requirements.
Z. Contact Us
For questions, access or correction requests, complaints, or other privacy matters, contact:
Fernanda Ho, Privacy Officer
Remedios Lawyers Law Corporation
Suite 560 – 669 Howe Street
Vancouver, British Columbia, Canada
Email: fho@remedioslawyers.com
Telephone: 604-235-2000
Website: www.remedioslawyers.com